At Mint Medical, exceptional customer service is foundational to how we deliver vascular care. Alameda Health System, located in the East Bay Area of California, is a public health care system comprised of five hospitals and four wellness centers. Alameda Health System partners with Mint Medical to provide excellent vascular care for patients.
Mint Medical is dedicated to going above and beyond for our partners. At Alameda Health System our vascular lab team has earned recognition from physicians, advanced practice providers, nursing leadership, and patients for responsiveness, clinical partnership, and whole-person care.
Stakeholder Perspectives
Our partners at Alameda Health System have consistently given Mint Medical a high rating for customer service across multiple stakeholder groups.
From the physicians’ perspective, our vascular lab services are consistent and responsive. According to the Medical Director for Value Based Care, urgent same-day lower extremity Doppler studies are consistently accommodated within 1–2 hours. The vascular lab’s responsiveness and proactive planning around patient disposition for positive findings has repeatedly helped avoid unnecessary ER referrals, keeping patients safe in the outpatient setting.
There are multiple examples of rapid lab turnaround times preventing emergency department visits. A physician assistant in the Orthopedic department treated a patient with PE findings suspicious for deep vein thrombosis (DVT). This patient refused to go to the emergency department. Within ten minutes of contacting the Vascular Lab, staff secured a next-day appointment, ensuring timely, compassionate care for a vulnerable patient without emergency escalation.
“Vascular lab professionalism, empathy, and dedication transformed what could have been a challenging situation into a seamless experience. [Mint Medical staff’s] efforts exemplify the highest standards of patient-centered care.” — Nurse Manager, Cardiovascular Services at Alameda Health System
Patients also recognize the best-in-class service provided by Mint Medical staff. “[Staff] competency, thoroughness, and concern for my situation were truly remarkable,” says a patient at Alameda Health System. “I am so very grateful to the vascular lab scheduler, who made me feel cared for both as a person and as a patient.”
Operational Capabilities
Since partnering with Mint Medical, Alameda Health System has increased capacity for excellent vascular care. Our service culture informs all that we do for our partners and patients.
Operational capabilities provided for Alameda Health System include:
- Rapid Urgent Access: Same-day and next-day vascular studies for urgent clinical needs, consistently delivered within 1-2 hours of request
- Cross-Departmental Partnership: Trusted by physicians, PAs, nursing leadership, and patients across Medicine, Orthopedics, and Cardiovascular Services
- Emergency Department Diversion: Outpatient-safe diagnostic pathway that avoids unnecessary emergency department referrals for at-risk patients
- Whole-Person Patient Care: Mint Medical staff were recognized for concierge-level service including coordinating referrals, advocating for patients, and ensuring dignity at every touchpoint
Competitive Advantage with Mint Medical
Our partners can expect dedicated, expert vascular ultrasound services combined with superior customer service. The testimonials from Alameda Health System are not isolated incidents; instead they reflect a deliberate service culture built into every Mint Medical vascular lab.
When providers trust the vascular team to handle urgent cases and patients describe their experience as ‘concierge-level care’, the Mint Medical difference becomes apparent. We don’t just offer basic staffing; we offer a best-in-class program catered to the needs of partners and patients.
Mint Medical is focused on providing quality vascular ultrasounds services for our partners. These can include everything from accredited vascular lab management to scheduling and billing services. We offer the following guarantees to all partners:
- Rapid turnaround time for all patient exams, resulting in faster diagnostics and reduced costs
- IAC accreditation at vascular labs to guarantee exam quality, time after time
- Consistent availability at all labs, with minimum disruptions and improved patient outcomes
For more information on becoming a Mint Medical partner, visit our partnerships page.
Guest Contributor: Jordan Galerkin
